findsphere Order & Shipping Policy

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Thank you for choosing findsphere. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The information below explains exactly how we handle, ship, and support every order so you know what to expect from the moment you check out until your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders received after 2:00 PM EST, or on weekends and holidays, will be handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are sealed with professional cold-chain insulation and shipped Monday through Thursday only, so they are never left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping available on all orders within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (orders must be placed by 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Minor delays can occur during peak holiday periods or due to severe weather conditions.

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International Shipping

findsphere currently delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs clearance charges assessed by the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with courier information and a direct link to track your package.

Should your tracking number or tracking updates not appear within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your purchase is placed.

• If you need to correct your shipping address or change your order, please email us at support@findsphere.xyz within 1 hour of placing it.
• We will make every reasonable effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable product arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery with photographs, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items are damaged in transit, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or the status of an order, please contact our team:

• Official Business Name: findsphere
• Customer Support Email: support@findsphere.xyz
• Customer Support Phone: 12092778780
• Physical Business Address: 213 S ROSELAWN AVE, TURLOCK, CA 95380-9166, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST